Refund & Returns Policy

At The J Wood Edit, we want you to love every piece you order. If something isn’t right, here’s how returns work.

Return Window

You have 14 days from the date your order is delivered to request a return. Once your return is approved, you’ll have 14 days to ship the item back to us.

Who Pays for Return Shipping?

• If we made a mistake (wrong item or defective) — we cover return shipping. We’ll provide a prepaid label once confirmed.
• If you changed your mind — return shipping is the customer’s responsibility. Use UPS, DHL, or FedEx with tracking. USPS/local postal returns cannot be accepted.

Original Shipping Costs

Original shipping charges are non-refundable, except where we made an error.

Condition of Returns

All returned items must be unworn, unwashed, and in original condition with all tags, boxes, and dust bags included. We reserve the right to decline returns showing signs of wear.

Defective or Incorrect Items

Contact us right away with photos. Once confirmed, we’ll provide a prepaid return label and arrange a replacement or refund at no cost to you.

Items That Cannot Be Returned

Pre-owned and preloved items are final sale and cannot be returned or refunded.

Customs Charges on Returns

For international returns, any customs charges are the customer’s responsibility and must be resolved before a refund can be processed.

Refund Processing

Approved refunds are issued to your original payment method within 5 business days of receiving and approving the return.

Exchanges

We’re happy to offer direct exchanges where available. Contact us to arrange a swap.

Missing Packages

If your order hasn’t arrived, please contact us within 14 days of the shipment date.

Shipping Times

Express Shipping: 3–5 business days
Economy Shipping: 5–7 business days

Questions about a return? Reach out to us anytime.