refund & returns policy

we want you to love every frame. if something isn’t right, here’s how it works.

return window

you have 14 days from delivery to request a return. contact us first — returns sent without approval can’t be accepted.

condition

frames must be unworn, undamaged, free of scratches or adjustments, and returned with the original case, cloth and packaging. we inspect every return — frames showing wear, lens marks, or adjustments by an optician will be sent back to you.

return shipping & restocking

changed your mind? return shipping is on you — please use a tracked, insured service (ups or fedex). a 15% restocking fee applies to change-of-mind returns.

damaged, defective or wrong item

let us know within 3 days of delivery, with photos and your order number. please keep the frame, case and shipping box until it’s sorted — the carrier may need them. once confirmed, we’ll send a prepaid label and replace the frame or refund you in full — no restocking fee.

slightly bent or uneven temples aren’t a defect — any optician can adjust them in minutes, usually for free.

refunds

approved refunds go back to your original payment method within 5 business days of us receiving and inspecting the return. shipping is free on every order, so there’s no shipping charge to refund.

exchanges

want a different color or size? reach out — if it’s available, we’ll swap it.

final sale

frames bought on sale or with a discount code over 20% are final sale.

international orders

any duties or customs fees on returns are the customer’s responsibility.

missing packages

if tracking stops moving, contact us and we’ll open an investigation with the carrier. if it shows delivered but you don’t have it, check around your door, mailroom and neighbors, then contact us within 3 days of the delivery date — packages stolen after delivery require a police report. full details are in our terms & conditions.

questions? reach out anytime.

.::for.those.who.know::.